api88 FAQ

When you register on api88, we ask for your email address, a username (your display name on the platform), and a password of your choice. We also ask for your country of residence so we can confirm your access complies with applicable local law. Your email must be valid and unique—we use it for account recovery, promotional updates, and support correspondence. After registration, you can deposit and play immediately; however, before any withdrawal, we require Know Your Customer (KYC) verification. This means you submit a government-issued ID (passport, national identity card, or driver's license) and proof of your address (utility bill, bank statement, or government letter dated within three months). Verification typically takes one to two business days.

Log into your api88 account and navigate to Settings (usually a gear icon). There you can update your email, phone number, language preference, and notification settings. You can also request a temporary pause on your account—contact our support team via in-app help or email to set a pause duration. During a pause, you cannot log in, deposit, or play, but your account balance and history remain intact. To resume, contact support to lift the pause. If you wish to permanently close your account, go to Settings and select "Close Account," or email our support team with a formal request. Permanent closure means the account cannot be reactivated, and any outstanding balance is processed via your preferred withdrawal method before closure.

We charge no fees on deposits or withdrawals on api88. The full amount you send via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet reaches your account balance without deduction. Processing times vary by payment method: mobile-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically appear within minutes to an hour; direct bank transfers (online payment, e-wallet, mobile banking, local payment) may take up to one business day depending on your bank. Withdrawals follow the same schedule—once our team processes your request (typically within one business day of verification), the funds leave api88 and timing to your account depends on the destination bank or wallet.

Yes, we support all four major Indonesian banks: online payment, e-wallet, mobile banking, and local payment. You can deposit and withdraw using direct bank transfers from any of these institutions. To deposit, select your bank from the payment method dropdown during checkout, and you'll be directed to your bank's login portal to authorize the transfer. To withdraw, specify your destination bank account (online payment, e-wallet, mobile banking, or local payment), and our team processes the request within one business day. Bank transfers are subject to your bank's own processing times—most complete within one business day, though some may take longer during peak periods or holidays like Idul Fitri or Idul Adha. If your transfer does not arrive within two business days, contact our support team with your transaction reference number.

Many of our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) offer a demo or practice mode. In demo mode, you play with virtual credits—no real money is wagered or risked. You can launch demo mode directly from the game lobby without logging in; simply click the game title and select "Demo" or "Practice." Demo credits do not convert to real money, and winnings in demo mode have no cash value. Demo mode is useful for learning game rules and features before playing with real funds. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) and sportsbook betting require real-money deposits and cannot be played in demo mode, as they involve live dealers and real odds set at the moment of your bet.

Every Monday, we calculate your total losses across all games played during the previous week (Sunday through Saturday). A percentage of that loss amount is credited to your account as cashback balance. For example, if your losses totaled our welcome offer during the week and the cashback rate is non-specific info, you receive our welcome offer in cashback on Monday. Cashback is calculated automatically and credited without requiring a claim—it appears in your account balance instantly. Cashback balance is treated as bonus credit and is subject to playthrough requirements; you must wager the cashback amount a set number of times before it converts to withdrawable cash balance. Weekly cashback applies to real-money losses only, not to bonus-credit losses. The exact cashback percentage and playthrough terms are displayed in our Promotions section; these may vary by account tier or seasonal offers.

We provide support via in-app help and email. In-app help is available during our business hours, typically Monday through Friday. Email support is available seven days a week; we aim to respond to all inquiries within one business day. To contact us, navigate to the Help or Support section within your account, or send an email to our support address (provided on the Contact page). When you reach out, include your account username, the nature of your question, and any relevant transaction details (date, game type, amount). This helps our team respond quickly and accurately. For urgent account issues (such as suspected unauthorized access), contact us immediately via in-app help, and we will prioritize your case.

We require two documents for KYC verification on api88. First, a government-issued photo ID: a passport, national identity card (KTP), or driver's license. The ID must be valid (not expired) and clearly show your full name, date of birth, and photograph. Second, proof of your current address: a utility bill (electric, water, or internet), bank statement, government letter, or rental contract dated within the last three months. Both documents must show your full name and clearly display the relevant information. Submit photos or scans via the app's document-upload tool; ensure images are well-lit and legible. Our verification team reviews submissions within one to two business days. If documents are unclear or information does not match, we will request resubmission via email. Once verified, you can withdraw funds immediately.